jh99's Privacy Policy
This policy ensures complete transparency about how your personal information is collected, stored, and protected on the jh99 platform.
This privacy policy applies to all users of the jh99 platform. By using our services, you are considered to have accepted the terms set out in this policy. If you have any questions, please contact our support team.
Introduction & Purpose of This Policy
jh99 is a safe and reliable online gaming platform committed to serving Bangladeshi players. We place the highest importance on the personal privacy of our users. The purpose of this privacy policy is to inform you about what kind of information jh99 collects, how that information is used, how long it is retained, and what your rights are.
By registering on, accessing, or using any service on our platform, you are giving your consent to the terms described in this policy. We may update this policy from time to time, and a notice will be posted on the platform whenever that happens.
What Information We Collect
When creating an account and using services on jh99, we collect certain necessary information. This information falls into two main categories:
2.1 Information You Provide Directly
When you register on jh99 or use our services, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Financial transaction information (related to bKash, Nagad, Rocket, Upay, or bank transfer)
- Gaming preferences and activity history
- Content of communications with the support team
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically through technical means:
- IP address and device type
- Browser information and operating system
- Time of entry to and exit from the platform
- Information about pages and features used
- Cookie and session data
- Referral source information
Purpose of Data Use
Information collected by jh99 is used only for legitimate purposes. We use your information for the following:
- Creating, managing, and verifying accounts
- Processing financial transactions and completing deposits and withdrawals
- Preventing fraud and unauthorized access
- Verifying 21+ age and ensuring responsible gaming
- Providing customer service and technical support
- Improving platform quality and enhancing user experience
- Sending relevant promotional information to you (only with your consent)
- Meeting legal obligations
jh99 never sells your information to third parties. Information may be shared with selected partners only as necessary to operate the service, as described in detail below.
Data Sharing & Disclosure
We are firmly committed to keeping your personal information secure. Information may be shared only in the following limited circumstances:
4.1 Service Providers
Limited information may be shared with designated third parties for payment processing (bKash, Nagad, Rocket, Upay, and banking services), technical infrastructure, and security verification. These organizations operate under jh99's instructions and are obligated to keep the information confidential.
4.2 Legal Obligations
Information may be disclosed as required to comply with a valid court order or a request from a regulatory authority. This is done only within the applicable legal framework.
4.3 Fraud Prevention
Information may be shared with verification agencies as necessary to detect and prevent financial fraud, identity theft, or other illegal activities.
Data Retention & Security
jh99 employs modern technical measures to keep your personal information secure. Our security practices include:
- Securing all data transfers using SSL (Secure Socket Layer) encryption technology
- Storing sensitive information in an encrypted state
- Firewalls and access controls to prevent unauthorized access
- Regular security audits and vulnerability assessments
- Data protection training for staff
5.1 Data Retention Period
Information is retained while your account is active and for as long as necessary afterward to meet legal obligations. Financial transaction records are kept for a defined period in accordance with regulatory requirements. After an account is permanently closed and the required retention period ends, the information is securely deleted.
Cookies & Tracking Technologies
The jh99 platform uses cookies and similar technologies that help improve the user experience. A cookie is a small data file stored on your device.
6.1 Types of Cookies
- Essential Cookies: Required for maintaining login sessions, security verification, and core functionality.
- Functional Cookies: Used to remember your preferences (language, display settings).
- Analytics Cookies: Used to understand platform usage patterns — on a completely anonymous basis.
You can manage cookies by changing your browser settings, but disabling essential cookies may cause some platform features to not work properly.
User Rights
jh99 believes you have full rights over your own information. You may exercise the following rights:
Right to Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You have the right to request correction of any inaccuracies in your information.
Right to Erasure
In certain circumstances, you may request deletion of your information (subject to legal obligations).
Right to Restrict Processing
You have the right to opt out of marketing communications and optional data processing.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request in a timely manner.
Protection of Minors
jh99 strictly enforces a 21+ age policy. Our platform is intended only for those aged 21 and above. We do not knowingly collect information from any person under the age of 21. Age is verified during account verification, and if a minor is identified, the account is closed immediately.
If you believe a minor has accessed our platform, please notify us immediately at [email protected].
Third-Party Links & Services
The jh99 platform has connections to certain third-party services, including payment gateways (bKash, Nagad, Rocket, Upay, and banking services). These third parties have their own privacy policies for which jh99 is not responsible. We recommend that you read their respective policies before using those services.
Policy Changes & Updates
jh99 reserves the right to periodically review and update this privacy policy. When a significant change is made:
- A clear notice will be posted on the platform
- The date of the most recent update will be stated at the top of the policy
- Registered users will be notified by email
Continued use of the platform after a change is made will be considered acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us: